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The CEDRA Corporation located in Rochester, New York, utilizing the latest SCANNING and DIGITIZATION hardware as well as CEDRA software technology, provides services for the conversion of hardcopy drawings into digital form along with services for database and application development. Maps and drawings of any size, be they Architectural, Civil, Mechanical, Utility (Electric, Gas, Water, Sewer, Telephone, Cable, etc.) or other, can be converted into vector or raster digital format quickly and at low cost. Attribute information (size, material, date of installation, etc.) which may be associated with the features that are captured can be stored in digital form as well, in order to provide a complete digital database.
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CEDRA recognizes that as the demand for digital base maps grows
more and more, users are looking for low-cost, high-quality methods
of converting existing hardcopy drawing manuscripts into digital
format. The CEDRA Corporation is able to provide its clients,
at up to 40% below prevailing competitive rates, digitization,
scanning and conversion services. Standard spatial formats, e.g.
ARC/INFO®, AutoCAD®, CEDRATM
and Intergraph, as well as, a number of other formats can be supplied
for immediate use. If you are building a GIS database, involved
in tax mapping, scanning drawings for archival purposes, or just
converting drawings into digital format for CAD use, The CEDRA
Corporation can assist you in getting your base maps into digital
format quickly and at low cost.
Using the latest SCANNING and DIGITIZATION hardware and software
technology, maps and drawings of any size, be they Architectural,
Civil, Mechanical, Utility (Electric, Gas, Water, Sewer, Telephone,
Cable, etc.) or other, CEDRA can be converted into vector or raster
digital format quickly and at low cost.
QUALITY is a component that The CEDRA Corporation emphasizes when
undertaking a project. CEDRA's Quality Control Team reviews all
work during the course of a project, and sends back any work that
does not meet the quality and accuracy standards that the end
user expects. Quality Control standards are discussed with the
client at the onset of the project to ensure that the client's
digital requirements are satisified.
Don't let your paper drawings grow old sitting in a file cabinent,
let The CEDRA Corporation show you how quickly and inexpensively
your drawings can be converted into digital format for productive
use.
To assist CEDRA users, in working with CEDRA Software, The CEDRA Corporation offers four types of software support plans, which are oriented in ensuring that our users get the most out of the CEDRA software they are using, be it under the CEDRA Standalone, ArcView® GIS, or ArcGIS® umbrella. The software support plans span one year, and include varying degrees of support services,. The four types of software software plans are comprised of (1) the Base Support Plan, (2) Premium Support - Bronze Level, (3) Premium Support - Silver Level and (4) Premium Support - Gold Level.
The Base Support Plan includes telephone, fax and e-mail support. Telephone support is offered Monday through Friday 9:00 am to 5:00 pm EDT. Fax and e-mail support is offered 24 hours a day, 7 days a week. Also included in the Base Support Plan is one software upgrade to the latest available version of the software, which is made at the commencement of the support plan. In offering software support, CEDRA technical support staff will assist the Client in finding a solution to the question, that has been raised by the Client, or may suggest an alternate approach to solve the question. The CEDRA Corporation does not guarantee that all questions encountered by the Client will be answered but will do its best to avswer the question or provide an alternate solution. CEDRA's FTP site can be used to help trouble-shoot questions, as well as, a means for distributing software upgrades.
The Premium Software Support Plans include the Base Support Plan and in addition offer the user software development and application services. Examples of typical software development and application services that are included in the Premium Software Support plans are presented below.
• Users may desire a specific modification made to an existing software program command. This plan enables the user to have CEDRA staff perform such modification. Likewise, users may wish to have an entirely new command added to the software. Thus under this support plan, a user is able to have a CEDRA-AVseries program tailored to user specific requirements and operation.
• Users may wish to import data into CEDRA-AVseries software, and have it made ready for appropriate use. This data can include: (a) paper information which needs to be digitized, or "cogo'd in", or (b) model data (sewer, water, etc.) that needs to be converted into a CEDRA-AVsand, or CEDRA-AVwater format. Thus under this support plan, a user may be freed from the initial headaches of database initialization/modification, or model building.
• Users may wish to have specific operational tasks performed such as building digital terrain models, stripping cross-sections and profiles, executing sewer or water analyses, producing plan and profile drawings, and other tasks. Thus under this support plan, a user may overcome personnel shortages, or unexpected deadlines by having CEDRA staff perform the specific tasks.
• Users may wish to have parcel data converted into their CEDRA-AVparcel database. This data can comprise new parcels, as well as, existing parcels that need to be split, combined or subdivided. Thus, under the premium software support plan, a user is able to have their parcel database maintained and ready for use.
The three different types of Premium Software Support plans cover the same type of services, but only differ in the amount of time of software development and application services that is provided. For those users that are not certain as to which level of support they may require, a user may (a) start with a lower level, and upgrade to a higher level during the course of a year, or (b) contact CEDRA to discuss the specific needs, and define the appropriate level of support. The three levels of support, which may include any, or all of the above identified activities, are as follows:
CEDRA Premium Software Support - Bronze Level: This plan provides the CEDRA user 40 hours of software development and application services.
CEDRA Premium Software Support - Silver Level: This plan provides the CEDRA user 160 hours of software development and application services.
CEDRA Premium Software Support - Gold Level: This plan provides the CEDRA user 480 hours of software development and application services.
Under each of the Premium Software Support plans, the hours of technical support can be applied over the course of 12 months. They do not have to be used all at once but can be spread out over the 12 months the support plan is in effect, if desired. For example, under the Gold Level software support plan a user could have CEDRA staff spend 40 hours a month maintaining the user's parcel database. Alternatively, a user may have a specific project that needs to be addressed in a relatively short period of time. In this case, the Silver Level plan may be appropriate where CEDRA staff could assist in the project spending time over a one to two month period.
In deciding which Premium Software Support Plan is appropriate,
we provide the following information:
• Users interested in acquiring one of the premium software
support plans should contact CEDRA by phone, mail, e-mail or fax
at which point CEDRA will provide the user a Premium Software
Support order form which should be filled in and sent back to
CEDRA.
• For software program modifications, the user provides CEDRA with a description of what functionality is desired, and the desired user interface for its operation. For more complex modifications a telephone communication may be necessary.
• For services requiring data transfer, data may be sent
to CEDRA in hard copy form, microfilm, e-mail, any of the currently
standard electronic media, or placed on CEDRA's FTP site. The
digital results ready for your use will be sent back to the user
via any of the currently standard electronic media, or placed
on our FTP site ready for your use.
For more information on CEDRATM software and services contact The CEDRA Corporation at 151 Sully's Trail - Suite 6, Pittsford, New York 14534, phone: 585-232-6998, fax: 585-262-2042 or Send E-mail to CEDRA: cedra@cedra.com